I am brand new to the Mercedes Benz customer service experience. I am from Detroit and have been a loyal Ford owner all my life. But the contrast in service experiences now helps me understand one of the reasons people buy a Mercedes. Mine is a Winnebago (Sprinter chassis) but I was treated like every other customer in like...Top notch. When we last had a service appointment we arrived a few minutes late. I thought that was a big problem as we were 9th in line. The weather was bad and my favorite service advisor was off for the ...
From the time I called to make my appointment to the actual appointment the staff the service Kelli and my service advisor was terrific everybody was first class I really enjoyed it thank you very much
Polite knowledgeable timely Worked within my schedule Notified of concerns to watch for Trustworthy I am 87 and that is all I have to say
Always pleasant experience dealing with Berberian Motors. Very professional. Very important to us that we get loaner vehicles and they always come through for us. Love the car wash too!
Great Service. Everything was perfect all that I asked for. I will try and do all of my future services with Mercedes Benz, very happy with all of my service requests.
The service experience and facility were both the high quality we have learned to expect these past 12 years of being customers. Although costly, it was what we anticipated, so no surprises.
Expedient service good customer relations I like the new contactless payment option FFurthermore I like that I get a loaner vehicle while my car is being serviced, that is a great convenience
My experience on this visit was very nice.. Everyone was very attentive and friendly. I was iupdated throughout the process of any unforeseen issues that came up.