I contacted them online initially. Paul, the internet manager, was so helpful and knowledgeable. I made an appointment to go in person, and the car I wanted to see was pulled out and ready to look at and drive. The customer service and transparency were outstanding! I will continue to be a customer at this dealership from now on. Thank you for my best car buying experience in 30 years!
Thank you, Kelly for the fast and efficient service provided. I appreciate all the help provided. Ordering the key and having it installed was an easy process.
Jeff was a little late for the appointment time but he was able to get the service on my car done pretty quickly just the same. He always updates me on the service that needs to be performed on the car with no pressure. I like it because I could prepare for it and schedule the service at my own time. For those times where I needed the service immediately, it was not a problem at all taking my car in for service. I appreciate all the work and the effort from the entire Team. Great job!
I took my car in for some general maintenance and found out I needed a break job my representative Fred was so beyond professional, kind, compassionate understanding and so willing to help. He made my experience overall awesome! Thank you Fred!
Ken Cook was a pleasure to work with. Follow up was great. Everyone at the dealership is wonderful. This is the second car I have purchased. I'll be back again.
Fast friendly service. They squeezed my car in for tires and alignment and got a loaner car on short notice. While waiting Paul (think it was his name) showed my wife a new GLE and was amazing. Fred our service rep is great and the lady next to him gave me great service while he was helping another customer.
The service team makes it very easy to get required work done. It flows smoothly from making the appointment drop off (loaner car or not), pick up and signing out.
Jose Delgado is one outstanding Service Consultant, along with the great staff at Mercedes-Benz of Stockton. Along with a clean wash car, Great Job!
Great, efficient service. A little on the high end, cost wise. Nice to have a loaner vehicle and a dealer washed car to pick up.
Truly an impressive experience. Prompt, courteous, and very fairly priced. Jeff and Gio were great. I'm confident I will be back the next time our Sprinter needs service.
Good Service, from Jeff C. I do not need to wait to be checked in. Car was cleaned, work done on time, dealership was clean and well maintained.
I came for the change of my break front and rear breaks. Fortunately I got Mr Fred Rosete as my Service Consultant. For my 2002 ML 320. Mr Rosete have excellent customer service and excel for everything . Able to help the customer in hand.
From the beautifully designed facility to the friendly, welcoming staff, our experience could not have been better. Jeff even synced my new phone with the car.
Everything Berbarian does is top notch. From quick appointment times, to loaner cars, to smart service people it is the whole package, and then a clean car when you pick it up. thank you Berberian Motors and Jose for all your help Geri Bo
One of the best experiences I've had at dealership. Staff is awesome. I left feeling very proud to own my Mercedes E 430 sedan. Dea & Ron Congratulations! It's a hit.
Jose is great! He’s my our go to guy since West Lane. Purchased more than one car from Ken! They are keepers!!!! Top notch service & always courteous.
Prompt service, courteous staff and love that I have the option to have a loaner vehicle when needed. My new car was meticulously clean. Loving it!!
I am brand new to the Mercedes Benz customer service experience. I am from Detroit and have been a loyal Ford owner all my life. But the contrast in service experiences now helps me understand one of the reasons people buy a Mercedes. Mine is a Winnebago (Sprinter chassis) but I was treated like every other customer in like...Top notch. When we last had a service appointment we arrived a few minutes late. I thought that was a big problem as we were 9th in line. The weather was bad and my favorite service advisor was off for the ...
From the time I called to make my appointment to the actual appointment the staff the service Kelli and my service advisor was terrific everybody was first class I really enjoyed it thank you very much
Always pleasant experience dealing with Berberian Motors. Very professional. Very important to us that we get loaner vehicles and they always come through for us. Love the car wash too!
Polite knowledgeable timely Worked within my schedule Notified of concerns to watch for Trustworthy I am 87 and that is all I have to say
Great Service. Everything was perfect all that I asked for. I will try and do all of my future services with Mercedes Benz, very happy with all of my service requests.
The service experience and facility were both the high quality we have learned to expect these past 12 years of being customers. Although costly, it was what we anticipated, so no surprises.
My experience on this visit was very nice.. Everyone was very attentive and friendly. I was iupdated throughout the process of any unforeseen issues that came up.
Expedient service good customer relations I like the new contactless payment option FFurthermore I like that I get a loaner vehicle while my car is being serviced, that is a great convenience
Excellent customer service! Jeffrey was great! I was able to get my desired service done in a quick and efficient manner. We are satisfied. Thnx
Our latest experience getting a car was smooth and seamless which has always been my experience. Mercedes-Benz of Stockton is the very best around and I'd refer them anytime!
Service was excellent. The staff are professional and courteous. Was able to drop off the night before which was very convenient. Comfortable hands off environment on both drop off and pick up, handled very well.
Kevin Nguyen was friendly and knowledgeable while helping us through the buying process. It's a beautiful dealership and the atmosphere is so much more relaxed and customer-friendly than other dealerships we've visited.
My recent service at Mercedes Benz of Stockton was excellent. Had ball joints replaced. Dealer provided complimentary valet service. Advisor Jose Delgado provided outstanding support.
Mercedes Benz in Stockton has always provided me with excellent service. I truly appreciate Fred Rosete as my Service Consultant. He is always so courteous, efficient, and thorough in communicating what is needed for my vehicle.
From the moment I pulled up, I was helped quickly, courteously and efficiently. 1st Class service staff. I always appreciate having my car washed, too!!
This dealership has always provided the very best service from the friendly professional sales staff to the equally friendly and professional service staff. Mercedes Benz of Stockton is the total package.
Great service. Went over and above to care for our needs. Tom was helpful and communicated well. He made sure our experience was outstanding. Much appreciated.
Mercedes in Stockton always takes great care of my vehicle. They are always very thorough and always follow up with me. Jeff Caminata is the best!
Your staff was very informed and accommodating and acquarate in what was said. I was pleased that a loaner vehicle was offered to me. The service was completed in a timeframe that was convenient for me
Have always had a good relationship and been treated well by this dealership. Have been a customer about 20 years - since they were in downtown stockton.
My favorite dealership in town! Kyle always is very helpful and knowledgeable. Having my car washed at the end is a huge help to me.
We have always had excellent service, including a loaner car. At this service a seal leak was discovered, and I had to negotiate the repair since the car was 1 month out of warranty and with the low miles on it the leak shouldn't have happened that soon. I had to advocate my situation with the service advisor, however I felt she should have initiated it herself and advised me she was advocating the repair for us on our behalf. The repair was covered and I'm happy. Also, while they no longer wash the vehicle (Covid?), last week my ...
Always great service, timely , professional and courteous. Always has a loaner car. When I have questions they are addressed with a course of action if needed.
This 2020, A220, is my first Mercedes and I just went in for the first maintenance service! The service writer, Kyle, was so nice to deal with and very helpful on some questions I had! Making the appointment was also very easy!
We have been customers of Mercedes-Benz of Strockon's service department for approximately 4 years and have never had anything other than prompt, efficient, and responsible service. Our maintenance needs have consistently been met with professionalism and reliability.
Everything’ was great. Perfect attention i detail. Got back quickly. Love this dealership. My service rep very thorough and personable. Handed things very well during COVID
I just love coming into a pleasant enviroment with fresh coffee and very friendly and professional staff at all times. Thanks for your attention and advice. Happy Holidays!!!
MB of Stockton is the best of best. Excellent customer service from all of their staff. Ken Cook and Jose has NEVER failed me....always a smile and a willingness to help. MB of Stockton is some place special!
excellent service Jeff Jose Excellent attention Ken Cook Julio Ryan Jason dante Excellent management Ron B Brian M Excellent finance Tuyet comfortable waiting area and coffee
My experience was excellent. Kyle handled my service with great professionalism, was able to have the service crew install a new battery under warranty . Great visit.
The service was great, easy in and easy out. My car was in the shop for a few hours and I was informed of what was recommended and when it should be done and the price.
Easy transaction, Bin was wonderful to work with in my purchase. His follow thru and accomadation was beyond expectation. Would purchase from them, again. Thank you.
Have been a customer for over 15 years and will continue to be. Best customer service for sales and vehicle service. Very top notch dealership.
Excellent customer services as always. They are very professional and friendly. I did not have an appointment but they took care of my car right away.
My experience in ordering and leasing my Mercedes was great! It’s my fifth MB from MB of Stockton. Highly recommend them for all your Mercedes Benz needs. Great service and personal contact. They advises me on what I should be looking for in a car based on my driving habits. Professional team and environment to purchase a Mercedes.
Love my Mercedes dealership and the whole crew! They always do a great job on my car and treat us like family. Thank you so much to Brian Martucci and his whole team for making this dealership one that will always be our first choice!
As always, exceptional customer service from Kelly Follet and crew. Professional, courteous and excellent communications. My MB GLK was ready when promised. Thank you MB of Stockton!
On time and completed recall. Good group of employees. Nice facility and easy access from I5. Nice to have a very very clean car to drive home.
We are very happy with Fred and your service department. They are courteous, prompt, and excellent at following through. we have no complaints and will continue to do business with them.
I had a wonderful experience. Customer service is outstanding. I will continue to purchase my cars from this dealership. My first time owning a Mercedes GLE and I love it! Paul Siggia was outstanding to work with. Highly recommend.
Great service as always. This dealership is always looking to provide customers the best. We bought a new Mercedes GLC because of the great service we received with our other Mercedes for the past 8 years.
Excellent customer service! Very friendly and professional staff (Jeff Caminata, Kayla Molina and the greeter) You folks are the best! Keep up the good work.
Always have had great service with the vehicles I have purchased. Great dealership. Mercedes Benz E 350 Service Advisor is always very helpful and courteous. Fred Rosette.
Very professional and keep us updated at all times !!!! Awesome service !!!!! Excellent turn around time for repairs and price was very good!!!! Cars were all cleaned up nice
I enjoy going s dealer , however my recent visit was stressful since many chose to not wear mask . The service staff minus the greeters were not wearing mask
Fred provided great customer service. He was professional, yet friendly. In the future I will request him as my service rep. Also, I felt that the price was fair for the service provided.
Bin Pham was great to work with. Bin and Mercedes-Benz of Stockton were Incredibly responsive. They gave me the right deal on the right car! Bin even delivered the car to me in Napa on Sunday. It was the best car buying experience I ever had!
Nice dealership and great customer service. From the time we walked in and out the whole process only took three hours which I thought was good.
Service wash quick and professional. Identified a problem that another dealer could not repair. Will be bringing my vehicle back to Mercedes of Stockton for maintenance needs.
Jose and the rest of the team are awesome. Jose, as usual, is very prompt at getting back to me and he always keeps me informed on what is going on. The rest of the staff is always pleasant and very welcoming.
My past experience with the service dept. was very poor. This time was much better. Jose's communication was very good & the work was completed when promised.
Jose is an excellent staff member,, very cooperative and responsive. He us excellent to work with, very helpful. He us a person that I trust
The sales and service over many years has been consistently fantastic! M-B of Stockton makes everything during purchase and service so effortless that I wouldn't consider buying anywhere else.
Service is great and I can make an appointment with no hassles so this is pain free.great service at no hassle to it that is all.
Very easy to deal with, kept me informed on the progress of the service of my van. Returned it very clean as if they never worked on it. Brent
I have THREE dealers all within 30 miles of my home, Stockton is BY FAR the best! Staff that is Helpful & Friendly without the "attitude' you may get from other MBZ Dealerships.
Quick touchless service. Kyle is very responsive. He is also very patient and explains everything in detail and clearly. Excellent customer service! Check out was also easy.
Ken, TT and Ryan made the experience wonderful! They are so professional and made my experience so very pleasant. Thank you Ken for all your hard work. This is the best MBZ dealership ever. Everyone so kind and courteous! No pressure! Thank you for everything! So appreciative!
Easy to set the appointment and easy once I brought the car into the service department. Jose was quick and helpful. Pickup was fast and easy.
Great service Jeff kept me well informed and very professional!! All good!! All was under warranty and made very easy. Had one other item done that was brought to my attention!!
MBZ recall on E350 Moon roof. Handled professionally and expediousily. Provided loaner so we did not have to wait while they assessed and fixed the recall item.
It was a seemless process. I really appreciate the convenience of making the appointment with the service department. I appreciated the text confirmation and being fully informed throughout the transaction. Also the ease at which I was able to pay and retrieve my vehicle. This is to be expected from a luxury dealership. You've met the mark. Thanks and keep up the awesome work!!!
We currently have four Mercedes that we have purchased or leased from Mercedes of Stockton and we are always pleased with the personal service we receive there.
Jose, and Mercedes has always provided excellent care with all of our service needs.........and during this strange time nothing has changed, if anything it is better.
Even with Covid restrictions in place, service and waiting area comfortable. Fred is always a pleasure to work with. I work odd shifts and Fred always makes it work for me!
Always the Best Service! Jose’ can Truly be counted on to exceed our needs. Gilbert in the Service Bay is Very knowledge, and goes above and beyond.
Convenient for me to drop off my vehicle for service and have a loaner car reserved and ready to go. The service was completed right on time. Thank You.
Mercedes purchased new from Mercedes of Stockton fourteen years ago. It has been serviced exclusively by them. The service department performed the 180,000 mile service on last visit. Their commitment to the car hasn't changed and is the reason the car is in such fine condition. I have trusted and relied on Jose for nine years. Having purchased and serviced, would recommend without hesitancy.
Kelly Follett was so patient in contacting the warranty company and dealing with the back and forth of finding out how their process flowed. She is definitely a gem to have representing Mercedes of Stockton. The best service I received ever from Mercedes Benz.
I asked for no wash as it not needed. Car was delivered water spotted. I did not have time to bring it back. I had to clean it up that afternoon.
Very convenient for me to drop off a vehicle for service and have a loaner car reserved and ready to go! This way my day doesn't stop. With a fleet of vehicles I have got to know the service people pretty well!
Understandably with CoVid it is hard to meet face to face. We requested a call and never received the call. In addition...... when we purchased our vehicle we were told that we would be instructed how to use many of the functions such as the auto park feature. We were also told that our vehicle came with a cargo screen which we still have not received. We love our car but are disappointed with the follow through.
Courteous, professional approach to service... they seem to have minimized the impact of COVID restrictions to the best of their abilities... adds to the ownership experience.
I've been bringing my old diesel into Berberian since they were over on West Lane. The new location is top-notch and the staff is quite professional. Kudos to Fred Rosete 🙂
Excellent courtesy and professionalism, I am always assure of excellent service and vehicle maintenance. Staff is friendly, but respectful and ready to help at any time.
I was Very Impressed at how friendly and efficient the staff was, making my needs a priority. I had anticipated a long wait since I didn't have an appointment and was told that there was only one mechanic on staff. Even so, I was out the door and back on the road again in just over an hour. What really made this a special experience is how well the staff communicated with me, giving me updates and including me in the process of repair. Being female, I have had my fair share of condescending attitudes when it comes to ...
Worked with Jay for over a month on a new vehicle purchase and finally was in a position to complete the transaction. Jay was outstranding to work with and remainded patient, professional and understanding. We got a straight forward, as promised, most attractive deal and drove away very happy with the new vehicle and the process.
Always pleased with the level of professionalism and service. Thank you for the high level of consistency. You all should be proud of the brand you have built and protect.
As usual I was in and out with not a care in the world. Excellent customer service from Kelly from start to finish a true pleasure.
My annual service was seamless in efficiency. From making the appointment to the greeting and knowledgeable service rep, the service was exceptional, I would expect nothing less from Mercedes. My loaner car was ready to go and performed exceptionally well. It was clean, sanitized and fueled up. Picking up my car was again efficient, thorough and professionally handled. My only suggestion is to make use of an electronic Apple Pay device, avoiding the necessity of handling credit cards.
It was easy to schedule an appointment at a time that was convenient for me. Check in was fast and easy. The waiting area was very nice and the staff was friendly. I was pleased to drive away in a clean car.
Jeff has been my service advisor for a few years now. He's great and always responsive to emails. Kayla made the process so easy with the loaner car.
Great service with a smile, bin great to work with. Keep it up Bin! Thanks for making the process so easy. Take care, Sheila Hydar